According to the information provided by the authorities, we are currently on yellow alert in the municipalities of Benito Juárez and Puerto Morelos and on green alert in the Municipality of Solidaridad.
Likewise, this statement aims to inform about the status of our operations in relation to tropical storm Helene, which is currently in the Caribbean Sea between Cuba and Guatemala and has a trajectory to the north, contemplating that it will approach Cancun in the early morning of September 25.
In order to safeguard the integrity of our visitors, partners and collaborators, we have taken the following measures in our parks, tours and cruise line:
September 24:
• Parks: All Grupo Xcaret parks operate normally with the exception of Xoximilco, which will remain closed.
• Tours: Because we are on yellow alert, transportation from Cancun to Xplor Fuego and Xenses Insomnia is suspended.
• Xailing: Ferry, Catamaran, and Yacht operations remain closed until further notice from the port authority.
September 25:
• Parks: All Grupo Xcaret parks operate normally except for Xavage and Xenotes, which will remain closed due to the weather.
• Tours: Daytime tours (Xcaret, Xel-Há, Xplor, Xenses, Xichén Lujo and Clásico) will not operate from Cancun. Transportation operations from Cancun to Xplor Fuego and Xenses Insomnia will resume on a regular basis. Tours from Riviera Maya will operate regularly.
• Xailing: Ferry, Catamaran and Yacht operations are ready to open when the authority indicates.
To find out about updates on the services offered by Xcaret Xailing, we invite you to visit our social networks so you can see the schedule updates. It should be noted that Grupo Xcaret Hotels continue to operate normally, paying attention to the instructions of the authorities.
We will update information related to our operations according to the progress of this disturbance and information from the authorities. At Grupo Xcaret, we follow our first value of “Safety First” and we have the relevant protocols to face this type of contingencies.
The state of Quintana Roo, where we are located, is recognized worldwide for its civil protection system and its responsible actions in the face of these events. We will be attentive to the official channels and the instructions of the authorities.
Sincerely
Grupo Xcaret